Refund Policy
Refund & Return Policy
At Snagly store, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we're here to help.
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🔁 Returns
You have 21 days from the date of delivery to request a return.
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
To start a return, please contact us at
📧 Help.snagly@gmail.com
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🚫 Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable or digital products
Personalized or custom items
Perishable goods (if applicable)
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💵 Refunds
Once we receive and inspect your return, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Please note: Shipping costs (if applicable) are non-refundable.
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🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with a photo and explanation.
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📦 Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping method for returning your item.
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❗ Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company—it may take time before your refund is officially posted.
3. Still no luck? Contact us at
📧 Help.snagly@gmail.com
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✉️ Need Help?
For questions about returns, refunds, or anything else, contact us.
📧 Help.snagly@gmail.com